Shipping policy
Last updated: 08 December 2025
At Okeke, we aim to deliver your order as quickly and safely as possible. This Shipping Policy explains how delivery works for orders placed on okeke.co.uk.
1. Processing Time
Orders are processed Monday–Friday.
Dispatch times vary by product category:
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In-stock items: 1–3 business days
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Furniture / large items: 3–7 business days
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Pre-order items: Estimated delivery shown on product page
You will receive a confirmation email when your order is dispatched.
2. Delivery Methods & Times
We use a combination of reliable courier partners depending on item size and weight.
Estimated delivery times:
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Standard Delivery: 3–7 business days
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Large or heavy items: 5–10 business days
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Remote areas: May take additional time
Delivery times may vary during busy periods.
3. Delivery Costs
Shipping costs are calculated at checkout based on the product size and delivery location.
Some promotions may include free delivery.
4. Missed Deliveries
If a delivery attempt is missed:
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Couriers may leave a calling card
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You may need to rearrange delivery directly with the courier
If an order is returned due to repeated failed attempts, redelivery fees may apply.
5. Damaged or Missing Items
If your item arrives damaged or parts are missing:
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Notify us within 48 hours
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Provide photos or videos of the issue
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We will replace or resolve the issue promptly
We insure all shipments against loss or damage during transit.
6. Delivery Restrictions
We currently deliver to:
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Mainland UK
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Some parts of Scotland & Wales
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Selected remote areas (extra charges may apply)
We do not deliver outside the UK at this time.
7. Order Tracking
Once shipped, you will receive tracking details by email or SMS.
8. Contact Us
For shipping questions or support: